Are There Any Phrases You Should Use in A Media Interview?

Are There Any Phrases You Should Use in A Media Interview?

There are a lot of do’s and don’ts when it comes to media interviews, but a lot of them will always be dependent on the context of the content of the interview. There are however some phrases that can be used either as a bridging phrase, to link to another comment or...
How to Deliver an Effective Apology

How to Deliver an Effective Apology

Saying sorry to someone in a personal setting can be tricky but when the sorry comes from a company, it can be even more difficult.  Overdo it and you can seem insincere but underdo it and the whole thing can get worse.  That’s why delivering an effective apology is a...
Should You Ever Guarantee Something in a Media Interview?

Should You Ever Guarantee Something in a Media Interview?

If you’ve been invited to do a media interview while you’re trying to manage a crisis, you may be well be asked to make promises. How you handle these important guarantee questions can have a huge impact on your reputation and future success. Let’s say your company...
How to Prepare Your Team for Brexit Questions From the Media

How to Prepare Your Team for Brexit Questions From the Media

It seems we can’t go five minutes at the moment without someone mentioning Brexit. Businesses and organisations across the UK have been struggling with this existential issue for the past couple of years and we seem no closer to a definitive answer to what is going to...