How to Avoid Repeating Crisis Media Management Mistakes

How to Avoid Repeating Crisis Media Management Mistakes

A bad headline can be made so much worse for many organisations if they do not handle the media well. A crisis can happen to any organisation for many different reasons, some completely out of their control, but organisations can control the way to respond to it....
6 Common Media Interview Formats

6 Common Media Interview Formats

A competent communications team should be able to handle any approach from the media for comment or interview, but they can’t do it successfully without help. Appropriate and regular media training for anyone who has contact with the media is a must to ensure that...
Are There Any Phrases You Should Use in A Media Interview?

Are There Any Phrases You Should Use in A Media Interview?

There are a lot of do’s and don’ts when it comes to media interviews, but a lot of them will always be dependent on the context of the content of the interview. There are however some phrases that can be used either as a bridging phrase, to link to another comment or...
How to Deliver an Effective Apology

How to Deliver an Effective Apology

Saying sorry to someone in a personal setting can be tricky but when the sorry comes from a company, it can be even more difficult.  Overdo it and you can seem insincere but underdo it and the whole thing can get worse.  That’s why delivering an effective apology is a...