Location, Location, Location

Location, Location, Location

It’s not just the byword for Kirsty & Phil on the Channel 4 property show of the same name, whether in the world of property or that of the media, location can be crucial. Media interviews can come in many forms and can take place in many locations, either in the...
Great Traits of a Crisis Spokesperson

Great Traits of a Crisis Spokesperson

Crisis means different things to different organisations, but however your organisation defines it at some point you will have to discuss or explain your organisations actions or responses to difficult, unexpected or tragic events. Good Crisis Spokesperson A skilled...
BA – a masterclass in corporate apologies?

BA – a masterclass in corporate apologies?

When Alex, Cruz, CEO of British Airways took to the airwaves to admit to a massive data breach, he would undoubtedly have been aware of the fate of the TSB boss Paul Pester, who had resigned earlier in the week. Mr Pester had drawn the ire of the public and...
The Clue Is In The Body Language

The Clue Is In The Body Language

It’s not just what you say but how you say it.  The appearance on a Kremlin-backed TV station of the two suspects in the Skripal poisoning episode was bizarre enough.  So too were the accounts of the two men (with near consecutive passport numbers) who were of course...